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Client Surveys

Relationship with Atkinson & Kelsey Confidential Client Satisfaction Questionnaire

Dear Client:

It has been sometime since we closed your case with this office. In an attempt to improve our ability to represent clients, we would appreciate your candid evaluation for our services. Please rate the following questions on the basis of 1 through 5, with 1 being poor and unacceptable, and 5 being excellent [circle number] and feel free to provide specific comments. Please return the evaluation in the enclosed self-addressed, stamped envelope.

1. How were you treated by the staff and employees of Atkinson & Kelsey?

1 2 3 4 5

Comment: ____________________________________________________________

2. Did you feel that you were informed as to the progress of your case in a timely manner?

1 2 3 4 5

Comment: ____________________________________________________________

3. Did you feel that the responsible attorney represented your best interests at settlement and /or in Court?

1 2 3 4 5

Comment: ____________________________________________________________

4. Did you receive timely billings and were your statements understandable?

1 2 3 4 5

Comment: ____________________________________________________________

5. Did the responsible attorney return e-mails and/or telephone calls and provide information to you in a timely manner?

1 2 3 4 5

Comment: ____________________________________________________________

6. Were we available to you when you needed us?

1 2 3 4 5

Comment: ____________________________________________________________

7. Would you recommend Atkinson & Kelsey to a friend or family member?

1 2 3 4 5

Comment: ____________________________________________________________

Additional comments that you wish to share: _________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Areas for improvement: __________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Please note that ratings and comments may be used anonymously in firm reviews or testimonials. If you wish to opt-out of having your responses used, please initial here: ___________________________

Thank you for your response,
Very truly,

___________________________
ANNA L. SANCHEZ
Administrator
For the Firm

ALS/cnc
#157
Enclosure: as noted above

Analysis of Client Survey Results

	How were you treated by the staff and employees of A&K?	0	2	0	5	24
Q2	Did you feel that you were informed as to the progress of your case in a timely manner?	1	2	3	4	21
Q3	Did you feel that the responsible attorney represented your best interests at settlement and/or in Court?	1	1	3	1	25
Q4	Did you receive timely billings and were your statements understandable?	2	0	1	5	23
Q5	Did the responsible attorney return telephone calls and provide information to you in a timely manner?	3	1	1	6	20
Q6	Were we available to you when you needed us?	1	2	3	3	22
Q7	Would you recommend A&K to a friend or family member?	4	1	0	1	25
	Responses (on a scale from one to five):	1	2	3	4	5

ATKINSON & KELSEY LAW FIRM

We are one of the largest law firms in New Mexico devoted exclusively to the practice of divorce and family law, and we are passionate about achieving positive results for clients like you. If you have family law questions anywhere in New Mexico, contact our law firm today.

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what clients say about us

I owe Virginia at least a kidney and half my liver for her help ensuring that fairness was carried out. She has no idea, I am sure, just how many people of my family are so grateful to her! Amen!~D.L.
Denise, I would like to commend you and your staff on an OUTSTANDING job in the preparation and execution of the proceedings. Our only regret is that you were not licensed in Louisiana as well!!~E.B.
Tom, I just wanted to thank you for the wonderful job you did in court today…I always feel so proud to have you as my lawyer. Your intelligence never ceases to amaze me, but I was especially impressed by you today. I thank you for fighting so hard for me.~C.S.
Lucy, I know you put the effort in with me and I came out the other side satisfied. I have to admit you and Belinda were the only people in my life that kept me in a positive frame of mind during my divorce. Thanks for everything!~H.C.
Thank you Virginia and Sandra for the work you did in helping me to get J. to stay here. A.L.
Denise, You and your firm represented us with the highest levels of respect and professionalism. We are extremely appreciative of your genuine down to earth approach. We always felt at ease and comfortable in your presence. We are very fortunate to have chosen your counsel in this matter. ~J.J.
Thank you, Sandra for all the help and assistance you gave to A. She is going to sleep a lot better these days. I appreciate your expertise. ~P.M.
Dear Jon, Thank you so much for your and your firm’s representation of me in my divorce matter. I thank you for all your hard work on my behalf and your personal advice to me on many matters that arose during the process.~G.R.
Virginia, I just wanted to thank you for helping my mom … God bless you!!! She is not well and I just want to say thank you for your professionalism and courageousness … and commitment. You have no idea the help … and peace of mind that you have provided … I owe you!~D.L.
Jon and Anita, thank you. I really appreciate everything you have done for me. You both saw me through a very dark part of my life. Please, if I can ever be of service to you in any way it would be my pleasure to help.
Virginia, You and your firm are superb and I am indebted to you for not only the incredible professionalism you showed at every step, but also the confidence and peace of mind you gave me throughout the whole nasty process.~A.M.
Lucy, thank you very much. I can’t express in words how much I appreciated your demeanor and professionalism.~R.G.

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Atkinson & Kelsey, P.A., of Albuquerque, New Mexico, provides family law representation for people living in the communities throughout the state of New Mexico.

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2155 Louisiana Blvd NE Ste No. 2000, Albuquerque, NM 87110

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505-883-3070 Toll Free: 1-800-640-3070