Client Surveys

Client Surveys

Relationship with Atkinson & Kelsey Confidential Client Satisfaction Questionnaire

Dear Client:

It has been sometime since we closed your case with this office. In an attempt to improve our ability to represent clients, we would appreciate your candid evaluation for our services. Please rate the following questions on the basis of 1 through 5, with 1 being poor and unacceptable, and 5 being excellent [circle number] and feel free to provide specific comments. Please return the evaluation in the enclosed self-addressed, stamped envelope.

1. How were you treated by the staff and employees of Atkinson & Kelsey?

1           2           3           4           5

Comment: ____________________________________________________________

2. Did you feel that you were informed as to the progress of your case in a timely manner?

1           2           3           4           5

Comment: ____________________________________________________________

3. Did you feel that the responsible attorney represented your best interests at settlement and /or in Court?

1           2           3           4            5

Comment: ____________________________________________________________

4. Did you receive timely billings and were your statements understandable?

1           2           3           4           5

Comment: ____________________________________________________________

5. Did the responsible attorney return e-mails and/or telephone calls and provide information to you in a timely manner?

1           2           3           4           5

Comment: ____________________________________________________________

6. Were we available to you when you needed us?

1           2           3            4          5

Comment: ____________________________________________________________

7. Would you recommend Atkinson & Kelsey to a friend or family member?

1           2           3           4            5

Comment: ____________________________________________________________

Additional comments that you wish to share: _________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Areas for improvement: __________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Please note that ratings and comments may be used anonymously in firm reviews or testimonials. If you wish to opt-out of having your responses used, please initial here: ___________________________

Thank you for your response,
Very truly,

___________________________
ANNA L. SANCHEZ
Administrator
For the Firm

ALS/cnc
#157
Enclosure: as noted above

Analysis of Client Survey Results

How were you treated by the staff and employees of A&K?020524
Q2Did you feel that you were informed as to the progress of your case in a timely manner?123421
Q3Did you feel that the responsible attorney represented your best interests at settlement and/or in Court?113125
Q4Did you receive timely billings and were your statements understandable?201523
Q5Did the responsible attorney return telephone calls and provide information to you in a timely manner?311620
Q6Were we available to you when you needed us?123322
Q7Would you recommend A&K to a friend or family member?410125
Responses (on a scale from one to five):12345