Client Surveys
Relationship with Atkinson & Kelsey Confidential Client Satisfaction Questionnaire
Dear Client:
It has been sometime since we closed your case with this office. In an attempt to improve our ability to represent clients, we would appreciate your candid evaluation for our services. Please rate the following questions on the basis of 1 through 5, with 1 being poor and unacceptable, and 5 being excellent [circle number] and feel free to provide specific comments. Please return the evaluation in the enclosed self-addressed, stamped envelope.
1. How were you treated by the staff and employees of Atkinson & Kelsey?
1 2 3 4 5
Comment: ____________________________________________________________
2. Did you feel that you were informed as to the progress of your case in a timely manner?
1 2 3 4 5
Comment: ____________________________________________________________
3. Did you feel that the responsible attorney represented your best interests at settlement and /or in Court?
1 2 3 4 5
Comment: ____________________________________________________________
4. Did you receive timely billings and were your statements understandable?
1 2 3 4 5
Comment: ____________________________________________________________
5. Did the responsible attorney return e-mails and/or telephone calls and provide information to you in a timely manner?
1 2 3 4 5
Comment: ____________________________________________________________
6. Were we available to you when you needed us?
1 2 3 4 5
Comment: ____________________________________________________________
7. Would you recommend Atkinson & Kelsey to a friend or family member?
1 2 3 4 5
Comment: ____________________________________________________________
Additional comments that you wish to share: _________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Areas for improvement: __________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Please note that ratings and comments may be used anonymously in firm reviews or testimonials. If you wish to opt-out of having your responses used, please initial here: ___________________________
Thank you for your response,
Very truly,
___________________________
ANNA L. SANCHEZ
Administrator
For the Firm
ALS/cnc
#157
Enclosure: as noted above
Analysis of Client Survey Results
How were you treated by the staff and employees of A&K? | 0 | 2 | 0 | 5 | 24 | |
Q2 | Did you feel that you were informed as to the progress of your case in a timely manner? | 1 | 2 | 3 | 4 | 21 |
Q3 | Did you feel that the responsible attorney represented your best interests at settlement and/or in Court? | 1 | 1 | 3 | 1 | 25 |
Q4 | Did you receive timely billings and were your statements understandable? | 2 | 0 | 1 | 5 | 23 |
Q5 | Did the responsible attorney return telephone calls and provide information to you in a timely manner? | 3 | 1 | 1 | 6 | 20 |
Q6 | Were we available to you when you needed us? | 1 | 2 | 3 | 3 | 22 |
Q7 | Would you recommend A&K to a friend or family member? | 4 | 1 | 0 | 1 | 25 |
Responses (on a scale from one to five): | 1 | 2 | 3 | 4 | 5 |